Returns Policy
NON RETURNABLE ITEMS
We are unable to accept returns on items that are bespoke, personalised or made to specific measurements. This includes tiles (which are painted to order) and fabric (which will have been cut specifically to your requirements).
14 DAY RETURN POLICY
We hope you are happy with your purchase. If you're not satisfied, you may request a return or exchange within 14 days for non-bespoke items.
Items received outside the above time frame may be accepted at our discretion for exchange only.
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded.
Please note that refunds can take up to 10 working days to show on your account.
Alexandra Browne reserves the right to reject any return request that does not adhere to the conditions of Alexandra Browne's return policy.
- All pieces must be returned in an unused and intact state, with all protective materials in place. This includes all packaging and dust bags. We reserve the right to refuse a refund if the product shows signs of usage.
We only replace items if they are defective or damaged in transit. Please inspect your product as soon as it arrives and notify us in writing by email to alex@alexandrabrownedesign.com of any damages within 72 hours.
PROCEDURE FOR RETURNING ITEMS
If you wish to return or exchange an item please email alex@alexandrabrownedesign stating your reasons for return along with your order confirmation.
It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Alexandra Browne, we therefore recommend you use a secure, trackable shipper. It is advised that you insure the return shipment, as you will be liable for any damage to the goods until we receive them.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the UK.
We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.